Inspiring others in the voluntary and community sector to sustainability

Quality Assurance Statement

Inspiracion in ensuring that a quality service is provided to the client will:

  • Provide one point of contact for the client

  • Work with an internal nominated point of contact whose role is to check quality of approach and written material

  • Establish an initial meeting with the client to agree objectives, approach and framework

  • Establish written and verbal feedback mechanisms with the client throughout the contract

  • Provide draft material wherever a contract allows to ensure clients have an opportunity to review material prior to reports being finalised

  • On completion of a contract provide the client with an opportunity to feedback via a client satisfaction questionnaire